Network & Infrastructure
Design and delivery of the physical and wireless network a business runs on — servers, switches, Wi-Fi and structured cabling — documented well enough that it isn't tribal knowledge held by one person.
- Site surveys and wireless coverage design for offices, warehouses and retail floors
- Structured cabling and switch/rack builds, labelled and documented on handover
- Server deployment, virtualisation and storage sizing
- Network diagrams and asset registers kept current after go-live
Managed IT Support
Remote and onsite helpdesk, device management and proactive monitoring, run through a ticketing system your team can see progress in rather than a shared inbox.
- Remote helpdesk with a <30 minute target response on priority tickets
- Onsite callouts across greater Sydney when remote fixes aren't enough
- Device provisioning, patching and lifecycle management
- Monthly reporting on tickets, uptime and recurring issues
IT Strategy & Advisory
Technology audits, budgeting and a roadmap tied to where the business is actually going — not a hardware refresh recommended for its own sake.
- Current-state technology audit against business objectives
- Annual IT budget planning and capital vs. operating expenditure advice
- Vendor-neutral second opinions on quotes you've already received
- A written roadmap, prioritised and costed
Cloud & Microsoft 365
Migration and administration across Microsoft 365, Azure and Google Workspace, plus the licensing clean-up most tenants are overdue for.
- Tenant setup, mail and file migration with minimal downtime
- Identity, conditional access and device compliance policies
- Licence auditing to stop paying for seats nobody uses
- Backup and retention policy for mail, files and Teams data
Cybersecurity & Compliance
Risk assessments, endpoint protection and a practical path toward Essential Eight alignment, sized to the business rather than an enterprise checklist.
- Risk assessment and gap analysis against the Essential Eight
- Endpoint detection and response, deployed and monitored
- Multi-factor authentication and email security hardening
- Staff phishing awareness training and incident response planning
Procurement & Vendor Management
We source the hardware and software on your behalf, and hold vendors to the SLA they quoted — so chasing a warranty claim isn't a second job for your office manager.
- Hardware and software sourcing at business, not retail, pricing
- Warranty and SLA management across your vendor list
- Asset tracking from purchase through to end-of-life disposal
- Single point of contact instead of five different vendor numbers