A second opinion on a quote, a migration you've been putting off, a helpdesk that isn't answering — send the short version and we'll come back with next steps, not a sales call.
A line or two on what's going on, roughly how many staff and devices are involved, and whether it's urgent. We'll reply with next steps — usually a short call or an on-site assessment, not a sales pitch.
We reply, usually within a business day, to understand the problem and confirm whether it's a quick fix, a project, or worth an on-site assessment. Nothing is billed until you've agreed to a written scope and quote.
No. Project work and one-off advice are quoted and delivered on their own — retainers are for businesses that want ongoing helpdesk support once they've seen how we work.
Yes — most of our work is remote, and we travel on-site across greater Sydney when a job needs hands on hardware.
Regularly. The assessment stage covers documenting what's there, so the handover doesn't rely on the outgoing provider's notes.